HW777 Privacy Policy

1. Introduction

HW777 (referred to in this document as "hw777", "we", "us" or "our") is committed to protecting the personal information of every user who registers and plays on the platform. This Privacy Policy explains what data we collect, why we collect it, how we use it, who we share it with and how long we keep it.

This policy applies to all users who access hw777 via any device, including mobile phones, tablets and desktops, as well as anyone who contacts the hw777 support team. By creating an account on hw777, you confirm that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside the Terms and Conditions, which govern your overall use of the hw777 platform. Together, these two documents define the full relationship between hw777 and its users.

2. Information We Collect

hw777 collects personal information in the following ways:

Information you provide directly:

• Full name and date of birth (required for account creation and age verification)
• Email address and contact number
• CNIC or equivalent identity document details (where requested for verification)
• Payment method details used for PKR deposits and withdrawals, such as JazzCash account numbers, Easypaisa wallet numbers, Raast IDs or bank account details
• Any communication you send to hw777 support, including queries, complaints or feedback

Information collected automatically:

• Device type, operating system and browser type
• IP address and approximate location data
• Session timestamps, login history and session duration
• Pages visited and features used within the hw777 platform
• Betting and gaming activity, including markets accessed, stakes placed and game history
• Cookie identifiers (see the Cookies section below)

3. How We Use Your Data

hw777 uses the personal information it collects strictly to operate the platform, keep it secure and deliver a good experience to every user. We do not use your data for purposes unrelated to the hw777 service.

• Account management: Creating and maintaining your account, verifying your identity and age, and managing your login credentials.
• Transaction processing: Handling PKR deposits and withdrawals through your chosen payment method, and maintaining an accurate account balance.
• Platform personalisation: Remembering your preferences, displaying relevant promotions on the Promotions page, and showing you sports markets and game categories you have previously engaged with.
• Customer support: Responding to queries, resolving disputes and communicating account-related updates.
• Security and fraud prevention: Monitoring unusual activity, identifying suspicious login attempts, preventing multi-accounting and protecting users from unauthorised access.
• Responsible gaming: Identifying patterns that may indicate problematic gaming behaviour and taking proactive steps to support affected users, including applying voluntary limits or self-exclusion as described on the Responsible Gaming page.
• Platform improvement: Analysing aggregated, anonymised usage data to improve features, fix technical issues and develop new content.
• Legal compliance: Retaining records as required by applicable anti-money laundering obligations and other legal requirements.

hw777 does not use your personal data to build advertising profiles, display third-party advertisements or sell insights about your behaviour to any external organisation.

4. Sharing Your Information

hw777 does not sell, rent or trade personal data. We share personal information only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, the minimum necessary information is shared with the relevant payment service provider — JazzCash, Easypaisa, Raast, your bank or card network — solely to complete the transaction. These providers have their own privacy practices and are responsible for the data they process on their end.
• Identity verification partners: Where hw777 uses a third-party service to assist with age or identity verification, the information required for that check (typically name, date of birth and document details) is shared with that provider only for verification purposes.
• Platform technology providers: Certain technical services that power the hw777 platform — such as game content providers, hosting infrastructure and security tools — may process limited technical data as part of delivering their service. These providers operate under data processing agreements and are not permitted to use your data for their own purposes.
• Legal obligations: If required by applicable law, court order or a lawful request from a regulatory or law enforcement body, hw777 may disclose personal information. In such cases, only the information specifically required will be shared, and hw777 will notify the affected user where legally permitted to do so.

5. Payment Data

All financial transactions on hw777 are denominated in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfers, debit cards and mobile wallets as payment methods.

hw777 does not store full payment credentials such as complete card numbers or mobile wallet PINs on its own servers. Payment flows are handled through secure, tokenised integrations with payment providers. What hw777 does retain is a record of transaction amounts, dates, payment method type (e.g. "JazzCash") and transaction status, which forms part of your account history.

This transaction history is accessible to you within your account. It is retained for the period described in the Data Retention section below, primarily to support dispute resolution and legal compliance requirements.

6. Cookies & Tracking

hw777 uses cookies and similar technologies to keep the platform running smoothly and to understand how users interact with it. A cookie is a small text file stored by your browser when you visit a website.

hw777 uses the following categories of cookies:

• Essential cookies: Required for core functionality, including keeping you logged in during a session, maintaining your account balance display and remembering your language and currency settings. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to understand which pages and features are most used, how long sessions last and where users encounter problems. This data is aggregated and anonymised — it does not identify individual users.
• Security cookies: Help hw777 detect suspicious activity, protect against cross-site request forgery and identify login anomalies.

hw777 does not use advertising or tracking cookies that follow you across other websites or build marketing profiles. You can manage cookie settings through your browser. Note that disabling essential cookies will affect platform functionality.

7. Data Retention

hw777 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal obligations. The general retention periods are as follows:

• Active account data: Retained for the full duration of your account being open and active on the platform.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping obligations.
• Identity verification documents: Retained for the period required by applicable anti-money laundering rules, typically five years from account closure.
• Support communications: Retained for up to three years from the date of the last communication, to support dispute resolution and quality review.
• Closed or suspended accounts: Core records are retained for the legally required period after closure. Data no longer required is securely deleted.

If you request account closure, hw777 will deactivate your account promptly. Certain records will be retained as described above for legal compliance purposes even after closure. Records not subject to a retention requirement will be deleted or anonymised.

8. Security Measures

hw777 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure.

• All data transmission between your device and hw777 servers is encrypted using industry-standard TLS/SSL protocols.
• Account passwords are stored using one-way hashing. hw777 staff cannot view your password in plain text.
• Access to user data within hw777's internal systems is restricted to staff who require it to perform their role, and is subject to access logging and review.
• Automated systems monitor for suspicious login patterns, unusual transaction activity and potential multi-accounting in real time.
• hw777 carries out periodic security reviews of its platform infrastructure.

While hw777 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password, do not share your credentials and always log out from shared devices.

9. Your Rights

As a user of hw777, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at [email protected] with your account details and a description of your request.

• Right of access: You can request a copy of the personal data hw777 holds about you. We will provide this within a reasonable timeframe.
• Right of correction: If any personal information held by hw777 is inaccurate or out of date, you can ask us to correct it. You can also update basic details such as your email address directly within your account settings.
• Right of deletion: You can request that hw777 delete your personal data. We will action this to the extent permitted — some data must be retained for legal compliance reasons as described in the Data Retention section above.
• Right to restrict processing: In certain circumstances, you can ask hw777 to limit how your data is used while a query or complaint is being resolved.
• Right to withdraw consent: Where hw777 relies on your consent to process certain data (for example, optional communications), you can withdraw that consent at any time. This does not affect processing carried out before withdrawal.

10. Minors & Age Policy

hw777 is strictly for adults aged 18 and above. The platform does not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has registered an account, that account will be immediately closed, any balance forfeited and the associated data flagged and handled in accordance with our data retention obligations.

Parents and guardians are responsible for ensuring that minors do not access the hw777 platform. If you have reason to believe that a minor has created an account on hw777, please contact [email protected] immediately so we can investigate and take appropriate action.

11. Policy Updates

hw777 may update this Privacy Policy from time to time. When material changes are made, the "last updated" date at the top of this page will be revised and users may be notified via their registered email address or through a notice on the platform.

Continued use of the hw777 platform after any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your data.

12. Contact Us

If you have any questions about this Privacy Policy, how hw777 handles your personal data or you want to exercise any of your data rights, the support team is available around the clock.

For questions about the platform's overall rules, see the Terms and Conditions. For responsible gaming support and self-exclusion options, visit the Responsible Gaming page.